Cancellation Policy

011. Overview

This Cancellation Policy explains the terms under which you may cancel services, request refunds, or terminate your engagement with specialists on the CIPHER platform.

All cancellations are subject to the terms outlined below. We strive to ensure fair treatment for both clients and specialists.

022. Cancellation Before Work Begins

If you cancel a service request before the assigned specialist has begun work:

• +Full credit refund will be issued to your wallet
• +Cancellation is effective immediately
• +No cancellation fee applies

033. Cancellation After Work Has Started

If work has already commenced on your service request:

• +You may request cancellation through your dashboard
• +A partial refund may be issued based on the work completed
• +The specialist will provide a summary of work done to date
• +Refund amount is determined by the proportion of work completed

If less than 25% of the work has been completed, you are entitled to at least a 50% credit refund. For work beyond 50% completion, refunds are assessed on a case-by-case basis.

044. Specialist Cancellation

If a specialist cancels or is unable to complete an assignment:

• +Full credit refund will be issued to your wallet
• +You will be offered priority re-matching with another specialist
• +No additional charges apply for re-matching

055. Refund Processing

Refunds are processed as follows:

• +Credit refunds are applied to your CIPHER wallet immediately
• +Monetary refunds (for credit purchases) are processed within 5-10 business days
• +Refunds are issued to the original payment method
• +Platform fees may be retained for services where significant work was completed

066. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• +Services that have been marked as completed and accepted by the client
• +Cancellation requests made more than 30 days after service delivery
• +Disputes arising from the client failing to provide required information or access
• +Violation of our Terms of Service

077. Dispute Resolution

If you disagree with a cancellation or refund decision:

• +Contact our support team within 14 days of the decision
• +Provide relevant details and documentation
• +Our team will review and respond within 5 business days
• +Decisions from the review process are final

088. Account Termination

You may close your CIPHER account at any time. Upon account closure:

• +Any remaining credit balance may be refunded upon request
• +Active service engagements must be completed or cancelled first
• +Your data will be handled in accordance with our Privacy Policy